Our most asked question is “What type of file do customers need to use to be compatible with the engraver?”
So here’s the answer: Brennen Mickelson, the manufacturing department’s supervisor, said that they want vector files so the image is not pixelated and appears better on products. The larger image the better it will turn out. Black and white is preferred for the engraver but color will work on tumblers and plaques. They can convert any image file if the image itself is large enough.